How to request account deletion
- In the OwnerHaul app (Android / iOS): open Business → Settings → Delete account, type DELETE, and confirm. Deletion is immediate for app data we store.
- By email: write to ownerhaul@vireondynamics.com from the email on your OwnerHaul account. Use the subject Delete OwnerHaul account and include your account email and business name (if any). We aim to complete verified email requests within 30 days.
You can also update or remove much of your profile data anytime in the app under My details.
What we delete
When we delete your account, we remove or de-identify:
- Account login (email, name, password hash)
- Business profile details you entered (ABN, bank details, address, etc.)
- Jobs/loads, customers, invoices, quotes, fuel entries, expenses, and notes
- Uploaded receipt/document images we store for your account
- Vehicle and reminder records
- In-app preferences tied to your account
What we may keep (and for how long)
- Billing / tax records — limited payment and invoice records from Stripe or our books may be kept as required by Australian law (typically up to 7 years for financial records).
- Security / abuse logs — short-term technical logs may remain in backups for up to about 90 days, then drop out of rotation.
- Legal holds — if we must retain data for a dispute, claim, or lawful request, we keep only what is necessary until that ends.
After deletion you will not be able to sign in. Starting again means creating a new account.
Delete some data without closing your account
Yes. In OwnerHaul you can edit or delete individual jobs, customers, invoices, fuel entries, expenses, and profile fields while keeping your account. For broader erasure without full account closure, email ownerhaul@vireondynamics.com and say what you want removed.
Related
See our Privacy Policy and Terms of Service.